Sierra Health and Life (SHL) maintains an ongoing quality program that is dedicated to improving the quality of health care and services for its health plan members. The goals of SHL's quality program are to:

• Measure, monitor, and analyze the outcomes of health care and services received by health plan members.
• Plan and carry out focused quality initiatives for health plan members and providers.

Each year, SHL creates a quality improvement work plan and continuously evaluates the results of the health plan’s efforts.  The status and results of quality improvement initiatives are reported to and monitored by the health plan’s Quality Improvement Committee. Members of the Quality Improvement Committee include health plan staff and physicians in the health plan’s network.  The annual evaluation of the Quality Program is also reviewed and approved by the health plan’s Board of Directors.

If you have any comments or questions about Sierra Health and Life's Quality Program and ongoing quality initiatives, please contact the Quality Improvement department at 702-242-7064 or contact Member Services.

Upon request, contact Quality Improvement or Member Services to receive a written copy of the Quality Program Evaluation.

Sierra Health and Life (SHL) is committed to maintaining a strong relationship with its members and treating members in a manner that respects their rights and promotes effective health care.  To this end, SHL has established Members’ Rights and Responsibilities for its members.

If you have any questions or concerns about your Rights and Responsibilities, please contact Member Services at (702) 242-7700 or 1-800-777-1840.  If you require translation services, Member Services can also assist you.