Sierra Health and Life (SHL) maintains an ongoing quality program that is
dedicated to improving the quality of health care and services for its health
plan members. The goals of SHL's quality program are to:
- Measure, monitor, and analyze the outcomes of health care and services
received by health plan members.
- Plan and carry out focused quality initiatives for health plan members and
Each year, SHL creates a quality improvement work plan and
continuously evaluates the results of the health plan’s efforts. The
status and results of quality improvement initiatives are reported to and
monitored by the health plan’s Quality Improvement Committee. Members of the
Quality Improvement Committee include health plan staff and physicians in the
health plan’s network. The annual evaluation of the Quality Program is
also reviewed and approved by the health plan’s Board of Directors.
If you have any comments or questions about Sierra Health and
Life's Quality Program and ongoing quality initiatives, please contact the
Quality Improvement department at 702-242-7064 or contact Member Services.
Upon request, contact Quality Improvement or Member Services
to receive a written copy of the Quality Program Evaluation.
Sierra Health and Life (SHL) is committed to maintaining
a strong relationship with its members and treating members in a manner that
respects their rights and promotes effective health care. To this end, SHL
has established Members’ Rights and Responsibilities for its members.
If you have any questions or concerns about your Rights and
Responsibilities, please contact Member Services at (702) 242-7700 or
1-800-777-1840. If you require translation services, Member Services can
also assist you.
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