Submit or Appeal a Claim

File a claim.

Send a claim form and an itemized bill to:

Sierra Health and Life

Claims Department

P.O. Box 15645 

Las Vegas, NV 89114-5645

The itemized bill should include:

  • Name, address and tax ID number 
  • Date of service 
  • Diagnosis 
  • Description of services and/or standardized codes rendered, and itemized charges for each service

Appeal a claim.

  • mail-box

    Complete a claim reconsideration form. Mail the form, a description of the claim and pertinent documentation to:

    Sierra Health and Life

    Attn: Claims Research 
    PO Box 15645
    Las Vegas, NV 89114-5645

    To prevent processing delays, be sure to include the member’s name and his/her member ID along with the provider’s name, address and TIN on the form.

  • Phone Call

    To request an adjustment for a claim that doesn’t require written documentation, call Member Services at 1-800-888-2264.

  • email

    If you have a request involving 20 or more paid or denied claims, please fill out a claims project spreadsheet (Excel) and submit necessary documentation via secure email to

    At a minimum, please include the following information:

    • Member’s first and last name
    • Member’s date of birth 
    • Member’s health plan ID number 
    • Claim number 
    • Line of business 
    • Explanation of issue 
    • Expected outcome

Please allow 30 days from date of receipt for all claim reconsiderations. For facility appeal instructions, click here.

Need further assistance? Review our claims reconsideration quick reference guide.