Meet with a case manager virtually. If needed, a provider will reach out to you to schedule an appointment with a case manager.
24/7 NowClinic® Virtual Visits
Talking to a doctor has never been easier.
Secure video chat with a provider from your computer or mobile device.1 If needed, most prescriptions can be sent to your chosen pharmacy.
No appointment needed to get care for non life-threatening and non-urgent medical conditions, such as:
- Bladder infection
- Pink eye
- Sinus infections
- Viral illnesses
Consultations, follow up care or visits with providers require an appointment for:
Schedule a mental health virtual visit. Staffed by licensed master-level clinicians, mental health virtual visits are available by appointment only.
In order to use this service for mental health therapy, you must meet the following criteria:
- Must be 18+ years old.
- Must have access to a computer with camera or a smartphone.
- Must not be experiencing active suicidal or homicidal thoughts.
- Must not be seeking services to address a substance disorder.
- Must not be seeking services to secure prescription medications.
To schedule an appointment for mental health therapy, call toll-free 1-800-873-2246, TTY 711, and then press zero at the prompt to speak with an intake specialist.
Get care from a specialist virtually. If needed, a provider will reach out to you to schedule an appointment with a specialist.
Enroll and get care!
Get same-day medication delivery.2
Sierra Health and Life (SHL) and Walgreens now provide same-day medication deliveries to SHL members prescribed a medication during a NowClinic virtual visit. Delivery is available to SHL members in Las Vegas, North Las Vegas and Henderson. Member is responsible for any applicable pharmacy cost share.
NowClinic® virtual visits are not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. NowClinic services may be covered by some health plans; copays and deductibles may apply. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.
1$0 copays apply with most unscheduled NowClinic virtual visits. Scheduled NowClinic visits may require a copay. Virtual visits may be subject to calendar year deductibles and/or coinsurance according to the member’s benefit plan. Copays may also apply for virtual visits with providers not on the NowClinic platform.
2Same-day medication delivery is only available to Sierra Health and Life (SHL) members and is for medications prescribed during a NowClinic virtual visit that are not controlled medications or medications requiring refrigeration. Service area is Las Vegas, North Las Vegas and Henderson based on delivery address. Delivery wait times may vary and may carry over to next day depending on time prescription is submitted.
If you are experiencing a life-threatening injury or illness, please call 911 immediately or head straight to the emergency room.
The emergency room is for the treatment of life-threatening conditions which require immediate medical attention. If not a true emergency, you may be responsible for the entire cost of the visit.
Where to go for care
It’s important to know where to go for the type of care you need. Find out what health care services are available to you. For a complete list of contracted doctors/providers, search our provider directory.